At Ixtapa Mexican, we are committed to delivering a high-quality dining experience. If you’re not satisfied with your order, please review our return and refund policy below:
Returns
- Due to the nature of our food products, we cannot accept returns once the order has been prepared and served.
- If you receive an incorrect or incomplete order, please notify us immediately.
Refunds
- Refunds may be issued under the following circumstances:
- The order was incorrect or incomplete.
- There was an issue with the quality of the food.
- Refunds will be processed to the original payment method within 3–5 business days.
Contact Us for Assistance
If you have any questions regarding our return and refund policy, please contact us at your nearest location:
- Watertown: (617) 744-6585
- Woburn: (781) 759-1250
- Lexington: (781) 863-8653
We appreciate your understanding and thank you for choosing Ixtapa Mexican!
